Terms of use and privacy policy

Use of the service

The service is information-based and is provided "as is". We do our best to keep the content accurate and up to date, but we cannot guarantee that all information at any given time is complete or error-free.

Inquiries and agreements

Inquiries about a stay are not binding agreements. A final agreement is formed only when both parties — host and guest — have confirmed price, dates, and terms in writing (typically by email). The host reserves the right to accept or decline inquiries.

Cancellation and changes

Specific cancellation terms are provided upon confirmed booking. In case of illness, accidents, force majeure, or other unforeseen events, please contact the host as soon as possible — such requests are handled with care.

Platform provider

The service is operated on a platform provided by Valueit AS. Valueit AS supplies the technical infrastructure and content tooling, but is not a party to any agreement between the host and you as a guest. Valueit AS is not responsible for the content of sites operated on the platform, for their availability, or for any loss arising from use of the service or the platform.

App and user account

To use our iOS and Android app, you sign in with your email address using a one-time code. You are responsible for keeping your sign-in safe, for all activity on your account, and for ensuring that the email address you provide is correct and accessible to you.

You agree to use the app in line with applicable law and in a way that does not harm us, other users, or third parties. Specifically, you shall not:

• Upload or share content that is unlawful, offensive, misleading, or infringes the rights of others
• Use the chat feature for spam, fraud, phishing, or harassment
• Attempt to break into, tamper with, or overload our systems
• Use the app on behalf of others without valid authorization

We reserve the right to limit or close any account that violates these terms — without prior notice if the violation is serious.

Content you submit

You own the content you submit through the app — text, images, posts, bookings, and messages. By using the service, you grant us a limited right to store, display, and transmit your content as necessary to deliver the service, including sending messages to recipients and translating them via external translation services (see Part 2).

You are responsible for ensuring that your content does not infringe the rights of others (copyright, privacy, defamation, etc.).

Acceptance of terms

By signing in to the app or using the service, you accept these terms. We record the timestamp and version of the terms you accepted. If we later make substantive changes, you will be asked to accept the new version before continuing to use the service.

Personal responsibility on premises

Guests use the premises, facilities, and outdoor areas at their own risk. Guardians are responsible for children in their care. Any damage to the premises must be reported immediately.

Changes to these terms

We may change these terms. The version published here at any given time is the version that applies. Major changes are notified in the app or by email.

Governing law and venue

Norwegian law applies. Disputes are sought resolved amicably; failing that, the venue is the nearest Norwegian district court.

What we collect

We collect information you voluntarily provide via the contact form or chat — typically name, email address, phone number, and message content. We also collect simple technical information (visit statistics via cookies) to understand how the service is used.

How we use the information

The information is used to respond to inquiries, process requests for stays, and keep you informed about your booking. We do not send marketing without your consent.

Storage and deletion

Inquiries are stored for as long as necessary for the purpose, and no longer than 24 months after last contact — unless you request earlier deletion. You may at any time request access to, correction of, or deletion of data about you.

Cookies

We use simple cookies to remember your choices and measure visits. You can disable cookies in your browser without losing access to the service.

Third parties

We do not share personal information with third parties, except where strictly necessary to deliver the service (e.g. hosting or operations providers) or where required by law.

Chat message translation

The service offers automatic translation of chat messages so that hosts and contacts/guests can communicate in their own languages. To deliver this feature, we send the message text to an external translation service, which returns the translated version.

What is sent to the translation service:

• The message text itself
• The source language and the target language

What is NOT sent:

• The sender's name, email, or phone number
• Attached images or files
• Booking information, address, or other sensitive data

The translation service processes the text solely to produce the translation — it is not stored to train models or for other purposes, under our agreement with the provider. Because the provider may be located outside the EEA, additional safeguards apply to the transfer of personal data.

If you prefer not to use automatic translation, you can set the same language for both parties in the conversation, or contact us.

Platform and data processor

This service is operated on a platform provided by Valueit AS. Valueit AS acts as data processor and processes personal information on behalf of the individual host (customer) under a separate data processing agreement. Valueit AS is not a party to any agreement between the host and you as a guest.

Native app (iOS and Android)

If you use the service through our app, we additionally process:

• Sign-in email address for one-time code authentication (OTP)
• Push notification token (Expo Push) used by a delivery service to send push notifications to your device
• Images you capture with the camera or pick from your gallery and share in chat — these are stored on our server and are accessible to the person you are chatting with
• Device platform (iOS/Android) and app version — for troubleshooting and compatibility

The app asks for permission to access camera, gallery, and notifications on first use. You can revoke these in your device settings without losing access to the core service — only the specific features will become unavailable.

Account and data deletion

You can delete your account at any time. The delete-account function is available in the app under settings (gear icon → "Delete account"). On web, contact us directly.

If you are a host: Deletion is scheduled 30 days into the future. You can sign in during this period and cancel. After 30 days, the account is removed together with all sites, posts, conversations, bookings, and contacts you own — permanently.

If you are a contact or guest: Deletion is immediate. You lose access to the app, and your email is removed from the host's system. Content you have sent in chat remains with the recipient, as it is their business data.

When you delete your account, we always remove:

• Sign-in email and one-time code history
• Push notification tokens
• Personal preferences in the app (language selection, etc.)

Certain data may be retained beyond this if we are required to do so by law (e.g. accounting records).

Questions?

If you have questions about the terms or our privacy practices, contact us through the service — we will get back to you as soon as possible.